Frequently Asked Questions
🌿 Aspire Day Spa — Frequently Asked Questions
Everything you need to know before your visit. Tap a section or scroll to find your answer — and if we haven't covered it, just WhatsApp us and we'll be happy to help. 💚
💆♀️ Bookings & Deposits
Do I need to make a booking?
Yes. We recommend booking in advance to secure your preferred treatment, therapist and time. Walk-ins are welcome subject to availability.
How do I make a booking?
WhatsApp is the fastest way — find us on 081 426 6956. You can also call +27 10 880 4449 or email info@aspiredayspa.co.za. Online booking is coming soon.
Do I need to pay a deposit?
Yes. A 50% deposit is required to secure your booking. Your appointment is only confirmed once the deposit has been received.
Can I book treatments for multiple people?
Absolutely! We welcome couples, friends, family, birthdays, bridal parties and corporate groups. For larger groups, we recommend booking in advance so we can arrange your experience accordingly.
What payment methods do you accept?
We accept the payment methods listed by Aspire Day Spa at the time of booking. Please contact us if you would like to confirm a specific payment method.
Can I pay the balance on the day of my appointment?
Yes. The remaining balance is payable on the day of your treatment unless otherwise arranged.
Do your prices include VAT?
No — Aspire Day Spa is not VAT registered, so VAT is not added to our treatment prices.
❌ Cancellations & Rescheduling
What is Aspire Day Spa's cancellation policy?
We require at least 24 hours' notice if you need to cancel or reschedule your appointment.
What happens if I cancel with less than 24 hours' notice?
Your 50% deposit will be retained as a cancellation fee.
What happens if I don't arrive for my appointment?
No-shows will forfeit their 50% deposit.
Can I reschedule my appointment?
Yes, provided you give us at least 24 hours' notice and the requested new appointment time is available.
🧖♀️ Treatments
How do I know which treatment is right for me?
Our therapists can guide you based on your needs, preferences and desired results. We also conduct a consultation before relevant treatments.
Can I customise my treatment?
Where possible, yes. Let our team know what you would like to focus on and we will do our best to tailor your experience.
Can I request a specific therapist?
Yes. Simply let us know when making your booking. Therapist availability may vary.
Can I have two treatments during the same visit?
Absolutely! Many of our guests combine treatments to create a full spa experience. We recommend allowing enough time between treatments where necessary.
What should I wear to the spa?
Come dressed comfortably. For treatments where appropriate, we will provide everything you need to ensure your comfort and privacy.
Do I need to bring anything?
Not usually. We provide the essentials for your treatment. You are welcome to bring personal items you may need for your visit.
Can I eat before a massage?
We recommend avoiding a heavy meal immediately before your treatment. A light meal or snack beforehand is generally more comfortable.
Can I have a massage if I'm pregnant?
Please let us know when booking if you are pregnant. Certain treatments may need to be modified or avoided depending on your stage of pregnancy.
What if I have a medical condition or take medication?
Please inform our team before your treatment. Some treatments may not be suitable for certain medical conditions or medications, and we may recommend that you consult your healthcare professional first.
What should I do after a massage?
Take it easy, drink plenty of water and allow yourself some time to enjoy the benefits of relaxation.
Can I go straight back to work after my treatment?
Yes, but we recommend allowing yourself a little time to relax afterwards if your schedule allows. After all, what's the point of rushing straight back into the Sandton hustle? 😉
⏰ Arrival & Spa Etiquette
How early should I arrive?
Please arrive 10 minutes before your appointment. This gives you time to check in, complete your consultation form and enjoy your welcome tea.
What happens if I'm late?
If you are more than 15 minutes late, we may need to shorten your treatment or, depending on availability, reschedule your appointment. Your treatment time cannot always be extended because we need to respect the next guest's booking.
Can I use my phone during my treatment?
We encourage guests to switch off or silence their phones so they can fully disconnect and enjoy their experience. 📵✨
Is Aspire a quiet environment?
Yes. We aim to create a peaceful, relaxing environment for all our guests. We kindly ask visitors to respect the tranquil atmosphere.
Can I bring children to the spa?
Yes, children are welcome at Aspire. We have a kids' menu of treatments, and children must be accompanied by an adult.
👯♀️ Couples, Groups & Special Occasions
Do you offer couples treatments?
Yes! Aspire is a beautiful option for couples looking to relax and reconnect. Please enquire about our couples experiences and availability.
Can I celebrate my birthday at Aspire?
Absolutely! 🎂 Whether you're planning a solo birthday treat, girls' day, couples experience or group celebration, we'd love to help you make it special — and we offer a complimentary slice of cake on us for birthdays.
Do you cater for bridal parties or groups?
Yes. Please contact us in advance so we can discuss your group's requirements and availability.
🎁 Gift Vouchers
Do you offer spa gift vouchers?
Yes! Aspire Day Spa gift vouchers make a wonderful gift for birthdays, anniversaries, Mother's Day, Father's Day, Valentine's Day and other special occasions.
Can I choose a specific treatment for a gift voucher?
Yes, depending on the voucher purchased.
How long are gift vouchers valid for?
Gift vouchers are valid for 3 years from the date of purchase.
📍 Location, Parking & Facilities
Where is Aspire Day Spa located?
Aspire Day Spa is at 150 West Street, corner of Maude Street, Sandton, 2031 — inside Hotel Sky Sandton, in the heart of Africa's richest square mile. Get directions on Google Maps.
Is parking available?
We are located inside Hotel Sky Sandton at 150 West Street. Parking is complimentary for spa guests at Hotel Sky Sandton — ask our team when you book and we'll guide you to the easiest spot.
Is Aspire accessible by Uber?
Yes! Ask your driver to drop you at Hotel Sky Sandton, 150 West Street — just tell them "Hotel Sky" and they'll know the entrance. Maude Street (one-way) is the easiest approach from Sandton CBD.
Do you offer treatments for men?
Yes! Aspire welcomes everyone. We offer a selection of treatments and experiences suitable for men.
Do you offer hair and beauty services?
We offer massage therapy (rejuvenation, hot stone, sports, neck & back and couples massage), spa body therapy (body wraps and reflexology), wax therapy (hair removal) and facial therapy (rejuvenation facials, HydraFacial by Thalgo, microdermabrasion, chemical peels and men's facials).
Do you have spa facilities?
Yes! We have a sauna and a steam room, both complimentary for spa guests. During season, you also have use of the Hotel Sky guest pool.
Can I take photos at Aspire?
Yes, but we ask guests to respect the privacy of other guests and avoid photographing people without permission.
Still have a question?
Our Aspire team is here to help. 💚 We usually reply within minutes during opening hours.
WhatsApp us Call +27 10 880 4449 Email us